Refund and Returns Policy

Overview

Our refund and returns policy last 10 days. If 10 days have passed since
your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Products with obvious signs of use
  • Products with original tag broken.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 10 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you of
the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will
automatically be applied to your bank account/original method of payment,
within a certain amount of days.

Incase of COD payment, the refund will be credited to your bank

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company in case of refund to credit card
account, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund
is posted.

If you’ve done all of this and you still have not received your refund yet,
please contact us at cs@bdrox.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to
exchange it for the same item, send us an email at cs@bdrox.com and item will
be picked up from your location first and then after reviewing a similar
product will be sent to you if similar product is available.

Gifts

If the item was marked as a gift when purchased and shipped directly to you,
you’ll receive a gift credit for the value of your return. Once the returned
item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had
the order shipped to themselves to give to you later, we will send a refund to
the gift giver, and they will find out about your return.

Shipping returns

To return your product, you should mail your product to us or contact us for
pick up from your location

You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable. If you receive a refund, the cost
of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product
to reach you may vary.

If you are returning more expensive items, you may consider using a
trackable shipping service or purchasing shipping insurance. We don’t guarantee
that we will receive your returned item.

Need help?

Contact us at cs@bdrox.com for questions related to refunds and returns.

 

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